How can I contact customer support?
Email: support@surefix.it.com
Phone: 0800 055 4969

Our team is available Monday to Friday, 9am–5pm, and Saturday, 9am–1pm. Messages received outside working hours will be replied to the next business day.

When does my service plan start and end?
Your cover begins as soon as your payment is processed. For example, a 12-month plan bought on 15 July starts immediately and ends at 23:59 on 14 July the following year.

Service Activation & Start Date

• When does my service start?
  Your cover is activated instantly once payment is confirmed. You will receive an email confirmation within minutes.
• Do I need to schedule anything to activate the plan?
  No. Your plan starts automatically and lasts for 12 months from purchase.
• When does the service expire?
  Your cover expires exactly 12 months later at 23:59 on the final day unless renewed.

How do I use my plan if I need a repair?
Contact us via:
📞 0800 055 4969
📧 support@surefix.it.com

One of our agents will book your repair, usually within 24–48 hours.

What does “Unlimited repairs” mean?
You can request unlimited repair visits and technician time for appliances covered by your plan.

Please note: Coverage excludes items or damage outside your plan terms, such as appliances over 10 years old, accidental damage, or general wear and tear unless caused by a mechanical or electrical fault.

Is there a 14-day cooling-off period or refund option?
Yes. You can cancel within 14 days of purchase for a full refund, provided no repairs have been carried out.

Cancelling after 14 days but before 28 days may qualify for a partial refund at our discretion. No refunds are possible after 28 days.

To cancel, email support at info@sure-fix.shop, or call 0800 055 4969 with your order number.

Refunds are processed to the original payment method within 7–10 working days.

What appliances and faults are included?
Included: Mechanical and electrical faults on covered appliances (e.g., breakdowns, faulty components).
Excluded: Accidental damage, water/liquid damage, and appliances not registered or too old.

How quickly can I get a repair appointment?
We aim to respond within 48 hours to arrange a visit. Local call-outs are usually booked within 3–5 working days, depending on technician availability.

If you are outside our standard service area or during busy periods, we will discuss alternative timings with you.

Am I covered nationwide?
Yes. We cover customers across England, Scotland, and Wales. For remote locations, please check availability before purchasing.

What if the repair doesn't fix my appliance?
Please contact us straight away. If the issue cannot be resolved after reasonable attempts, you may be eligible for a pro-rated refund or replacement (if the faulty item was purchased within 3 years), covering the unused portion of your plan.

What payment methods are accepted?
We accept:

• Credit/Debit cards (Visa, Mastercard)
• Apple Pay, Google Pay
• BACS/Direct Debit
• Cheques (by post)

All payments are processed in GBP upon confirmation.

Which plan is right for me?

• 1 Appliance Plan – covers one appliance
• TV + Set-Top Box Plan – protects your entertainment system
• 2- or 5-Appliance Plans – ideal for homes with several appliances

See the Service Plans & Pricing page for full details. Need help choosing? Contact us anytime.

Dispute Resolution
If you have concerns about your payment or service, please contact our support team first at support@surefix.it.com or call 0800 055 4969.

We aim to resolve issues quickly and fairly.

Raising a dispute with your bank without contacting us first may delay resolution and affect your refund eligibility.

How will I receive my refund?
Refunds are returned to the original payment method. You will receive confirmation once processed