Service Activation & Start Date

• When does my service start?
  Your cover activates instantly once payment is confirmed. You’ll get an email confirmation within minutes.
• Do I need to schedule anything to activate the plan?
  No. Your plan starts automatically and runs for 12 months from purchase.
• When does the service expire?
  Your cover ends exactly 12 months later at 23:59 on the final day unless renewed.

How do I use my plan if I need a repair?
Contact us by:
📞 0800 055 4969
📧 support@surefix.it.com

One of our agents will book your repair, usually within 24–48 hours.

What’s Included:

• Unlimited callouts and repairs for covered appliances during the 12-month plan
• Labour costs covered
• Replacement parts included (subject to availability)
• Technician visits arranged within 24–48 hours of logging a fault
• Cover for mechanical and electrical breakdowns

What’s Not Included:

• Cosmetic damage or general wear and tear
• Pre-existing faults before cover started
• Damage caused by misuse or unauthorised repairs
• Appliances older than 10 years when the plan starts
• Damage from natural disasters, floods, or fire

Service Area:

We currently cover mainland UK postcodes only.

Remote areas (e.g. Scottish Highlands) may have longer response times, please contact us to check availability in your location.

Response Time:

We aim to arrange an engineer visit within 24–48 hours, excluding weekends and public holidays.

Prohibited Use & Plan Exclusions

To protect fair use and maintain service quality, the following are not covered:

• Damage or faults existing before plan activation
• Damage caused by misuse, neglect, or tampering
• Repairs unrelated to normal appliance function
• Illegal or fraudulent use of our platform or services
• Appliances not used according to manufacturer guidelines

Important: If any of these apply, your plan may be voided with no refund or support